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Privacy
Heavenly Bodies recognizes the importance of protecting your personal information. Therefore, we have put together a privacy policy that respects and addresses your needs.
We define personal information as any and all information specific to you that you provide to us over the Phone, Fax Internet or any other channel. This includes personal data as varied as the information you enter into an online registration form, questions you ask via Email, or information you enter on a contest form. Outlined below is our policy in the format of frequently asked questions. Questions regarding this statement should be sent to Heavenly Bodies at . . .
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Frequently Asked Questions
1. When does Heavenly Bodies collect personal information?
Heavenly Bodies collects your name, Email address, and other personal information when you:
- Send us Email
- Purchase an item from Heavenly Bodies Online
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2. How does Heavenly Bodies use my personal information?
Heavenly Bodies uses personal information as appropriate in the normal course of our business to provide the products and services you have requested. We also use this information to provide positive identification of you when you contact us.
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3. Will Heavenly Bodies disclose any of my personal information?
Heavenly Bodies will not disclose any of your personal information.
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4. Does Heavenly Bodies use Cookies?
The term "cookies" refers to very small bits of information that a web site such as Heavenly Bodies may store on your computer. This information is then sent back to us (and only to us) the next time you visit our web site. Heavenly Bodies does not use cookies.
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5. How does Heavenly Bodies use my IP address?
IP addresses are the unique ID assigned to your computer while connected to the Internet, for example, 128.12.75.45 is an IP address.
Heavenly Bodies uses IP addresses for system administration (for example, tracking down problems accessing our web site) and to determine which parts of our site are most frequently accessed. IP addresses are never released to third parties.
For more information, contact . . .
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Terms & Conditions
Shipping
Orders are shipped F.O.B. Burnaby Warehouse. Any discrepancies such as shortages, defects must be reported within 5 business days from the receipt of merchandise. Claims will not be accepted after this time.
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Prices
Prices are subject to PST and GST taxes. For PST exemption a PST number and/or certificate of exemption must be provided. Prices are subject to change without notice.
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Payment
C.O.D., Cash, Money Order, Visa, Mastercard and Cheques are accepted. For custom orders a 50% deposit is required when ordering and the balance is due upon delivery.
Returned cheques are subject to a $20 service charge.
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Special Order and Custom Manufacturing
Additional charges may apply for custom items. Written confirmation is required on all orders. Merchandise must be inspected by the customer before imprinting to ensure the merchandise is correct as ordered.
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Returns
All returns must be authorized and shipped by prepaid freight. Samples are a final sale. Returned merchandise may be subject to a 15% restocking fee.
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